HR transformation
Knowledge management
Good rocking HR advice
Since 2016
Your favourite one-man show
Rock is about stretching boundaries. Right now you’re working on something big! Conformism is for comfortable times. It’s a style, rather than a genre.
You want to shake things up a bit, implement new ways of doing things or clear a few bottlenecks. You’ll need someone to understand your vision and help turn it into a ✧success✧ story.
That’s why you need a kick-ass fixed-term contractor! Because projects aren’t forever, unlike Easter bunnies.
You are either a process owner or a project manager on the verge of a transformation journey and you would like to set it up for ✧success✧.
The reason you want to contract me is because I deal with niche areas. Most people know how to cook, but not everyone was born to be a chef, right?
You’ll get
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We’re both professionals afterall, interested in mutual success and facing the facts, however inconvenient they may be.
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You wanted a round fruit that’s sweet, sour, full of vitamins and you got an organge instead of an apple. I speak business-ese, developer-ese, and also user-ese to sweep away these misunderstandings.
Let’s throw in some UAT to make sure it works! Someone needs to make those test scripts make sense.
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A globalised approach can age like fine wine. Throwing a lot of local solutions together might require a lot of after-work, or even end up in a reimplementation.
Who’s got the time for all that? This guy!
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Every decision point and know-how will be documented along the way. Why not organise them into work instructions or employee knowledge articles?
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A go-live is not the end of the story and now everyone’s got to eat what you cooked. Let’s make it a pleasant experience rather than migrane-fuel.
You are managing an HR or IT organisation and despite your best efforts, inquiries still keep flooding the inbox.
Tier 0 support is when the users/employees/other earthly mortals are able to fend for themselves.
Even an expensive AI assistant can only serve what it has been fed.
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A rabbit is for life, not just for Easter
Now might be the right time to think about consolidating all the policies, know-how, and user instructions. You have a lot of material out in the wild, but they need some TLC. Let’s nurture your support solutions, rahter than feeding it fast-food. Knowledge, just like a rabbit, is for life, not just for Easter.
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With proper categorisation and concise, controlled, compact, and consistently formatted quality documents you can gain or restore the trust of your end-users.
Let’s also build a sustainable framework while we’re there!
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Adopt, don’t stop!
Your company spent a handful of money on a new framework, yet it’s underutilised.
Do you have a case management system but still taking in emails? No wonder your support team feels overwhelmed.
There might be some approaches that would be just right for you!